Special Accommodations
HMDCB and PSI Candidate Services, our testing company, comply with the provision of the Americans with Disabilities Act in providing reasonable accommodations to eligible candidates. Reasonable accommodations provide candidates with disabilities a fair and equal opportunity to demonstrate their knowledge and skill in the essential functions being measured by the examination.
Requests are approved or denied based upon the individual's specific request, disability, documentation submitted, and appropriateness of the request. Reasonable accommodations do not include the steps that fundamentally alter the purpose or nature of the examination, influence the examination results, or result in an undue burden.
Wheelchair access is available at all established PSI assessment centers.
How to Request Special Accommodations
After completing the HMDCB application, candidates must complete PSI's online accommodation request form and attach the Documentation of Disability-Related Needs form (which must be completed by an appropriate licensed professional) with the online request. If wheelchair access is necessary, please include that information in the request. All requests must be sent to PSI at least four (4) weeks prior to your intended examination date.
The physician's documentation must include the candidate's name, the diagnosis of the disability, and specific recommendations for accommodation. PSI will review the submitted forms and contact the candidate regarding the decision for accommodations.
For Exam Accommodations questions/concerns, please call PSI at 1-800-367-1565 x6750 Monday through Friday, 8 AM – 5 PM CST.
Scheduling
When you submit the online accommodation request, you will also submit your availability to take the exam. Once PSI's ADA team has reviewed your request, they will call you and advise if your request was approved. They will also confirm the Location, Date and Time of your exam.
PSI is equipped with Telecommunication Devices for the Deaf (TDD) to assist deaf and hearing-impaired candidates. TDD calling is available 8:30 am to 5 pm (CST) Monday thru Friday at 913-895-4637. This TDD phone option is for individuals equipped with compatible TDD machinery.
